Solving Lockouts

Lockouts are frustrating and scary. We can help...


I have a key saved on KeyMe

I don't have a key saved on KeyMe

Already saved a key with us? Great, we'll get you sorted quickly. First, see if there is a KeyMe kiosk near you.

If so, and you originally saved your key at the kiosk, access your key at the kiosk by providing your fingerprint and the email associated with your account. If you originally saved your key on the mobile app, simply enter your account information to access the key. You'll be prompted to save your fingerprint in case you get locked out again.

Even though you haven't saved a key with us, we should still be able to help. If someone else has a copy of your key - your neighbor, your family or friends - they can easily share this key with you using our mobile app or by going to a kiosk.

They will need to download the app, scan the key, then share the key with you via email. If you haven't downloaded the app, you'll need to do so, at which point you can accept the shared key, and print it off either at our kiosk or at a local locksmith (see above for instructions on how to do this).